Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a fast payout casino we should look at? This page explains how to reach the team behind frugalguitarist.com and what happens once your message lands with us.
How to Get in Touch
Email is the best way to reach us. Send your message to [email protected] and a member of our team will read it personally — we don't rely on automated replies to do the talking for us. We aim to respond within two working days, though this can stretch a little during busier periods.
To help us answer faster, tell us upfront what your message is about. A quick line such as "question about withdrawal times" or "correction on a licence number" means we can route it to the right person straight away.
What You Can Contact Us About
- Questions on our reviews — If anything in our coverage of AU-facing online casinos, bonuses, pokies or payment methods is unclear, ask us directly.
- Corrections — Offshore casino sites change their terms, licensing details, bonus conditions and withdrawal processing times fairly often. If you notice something on our site that looks out of date, let us know and we'll review it.
- Suggestions for coverage — Want us to look more closely at a particular payment method, game category or a casino not currently on our list? We take reader suggestions seriously when planning future updates.
- Partnership or editorial enquiries — If you represent a gambling operator, payment provider or media outlet and want to discuss working with us, introduce yourself and outline what you have in mind.
- Responsible gambling concerns — If you or someone you know is finding it hard to manage their gambling, mention this in your message and we will point you towards Australian responsible-gambling support services.
What to Expect After You Write to Us
Every message is reviewed by a real person, not filtered through a bot. If your enquiry relates to a specific site — for example a question about withdrawal limits, KYC requirements or a bonus you've seen advertised in AUD — do let us know which casino and offer you mean, since terms and conditions vary between operators and change over time.
We're independent from the casino brands we cover, and while some pages on this site may involve commercial relationships with operators, that has no bearing on how we handle reader enquiries or corrections.
Before You Write In
A few things are worth checking first, since they cover most of what readers ask us about:
- Bonus terms, wagering requirements and expiry dates sit alongside each offer on our review pages rather than in one general policy — check the specific casino's listing for the exact figures.
- Minimum age to gamble online is 18 in Australia, and every operator we cover should apply age verification during account registration.
- These are offshore-licensed casinos accepting Australian players; we don't hold or process any deposits, withdrawals or personal identity documents ourselves, so account-specific issues (like a delayed withdrawal or a locked account) are best raised directly with the casino's own support team first.
If you're weighing up UK-facing sites as well, our page on trusted non-GamStop casinos covers that separately from our Australian rankings.
A Note on Accuracy
We try to keep licensing details, bonus figures, payment options and withdrawal information current, but offshore operators update their terms without much notice. If something we've published no longer matches what you see on a casino's own site, we'd genuinely like to hear about it so we can check and update accordingly.
Thanks for taking the time to read this far — we look forward to your message.